Product supports (61)

I am thinking of using KNX in a project can you design it for me?

We can supply you with the skill and knowledge for your KNX project.

updated 02 Sep 2022

Creating an inscription on Gira's marking website

A short guide on how to order inscribable items via Gira's online inscription service.

updated 30 Nov 2022

Is There a Limit to the Number of KNX Telegrams That Can be Sent?

A standard twisted pair KNX line can support 40-50 telegrams per second.

updated 02 Sep 2022

Can I Add an Additional Power Supply to a KNX Line?

If you wish to do this, you will need to adhere to the specification of the KNX Power Supply.

updated 02 Sep 2022

How Can I Test if a KNX Device is Receiving Power from the Bus?

The simplest way is to press the programming button. If the programming LED lights up then it is connected to the bus.

updated 02 Sep 2022

Can the Gira Smoke Detector be used as a Heat Detector?

Yes it can, by adjusting the DIP switches mounted under the label.

updated 02 Sep 2022

Is it Possible to Readdress a KNX Device Without Pressing the Programming Button?

If the address is known, use ETS to overwrite the current address. If the address is unknown..

updated 02 Sep 2022

I have Lost or Broken my ETS Dongle, What Can I Do?

If you have misplaced your ETS dongle or it has broken you may be able to arrange a free of charge replacement with the KNX Association...

updated 02 Sep 2022

Are any Multirow Distribution Boards Amendment 3 Compliant?

The 3, 4 and 5 Row boards from Ivory Egg are compliant.

updated 02 Sep 2022

Problems With ETS When Using a USB Gateway?

If you are having trouble connecting to the KNX bus via USB there are a couple of quick fixes...

updated 02 Sep 2022

What is Your Returns Policy?

Ivory Egg returns policy without the jargon.

updated 02 Sep 2022

How do I enable KNX online catalogue in ETS

The process to enable the ETS online catalog for KNX devices is detailed in this step by step guide.

updated 02 Sep 2022

Are you Able to Visit Site to Help Fix a Problem?

Attending site is not a service we offer however we can provide support over the phone and if needed can remotely access your laptop...

updated 02 Sep 2022

How Can I Tell the Status of a Gira IP Router or Interface from the LEDs?

​There are two LEDs on the front of the unit labelled RUN/DIAG and KNX...

updated 02 Sep 2022

How do I Connect to the KNX Bus for Programming?

To connect to the KNX bus you will need a IP Interface, IP Router or USB Interface...

updated 02 Sep 2022

Can a Heating Manifold Controller drive a Circulation Pump?

If the manifold controller has triac outputs (silent switching) then you cannot use the output to drive a pump as they are designed for low current restive loads...

updated 02 Sep 2022

I Have just Changed my Lights to LED and Now They Won't Turn Off?

If your KNX system was installed before 2014 the dimmers will not be suitable for mains LEDs...

updated 02 Sep 2022

What is the Difference Between a KNX Line Coupler and a Line Repeater?

At a product level they are exactly the same device, it is only when configured in ETS that they become different...

updated 02 Sep 2022

Is it Possible to Link a GIRA Smoke Detector to a Fire Alarm Panel or Control System?

A separate relay module is available which can be installed into the unit.

updated 02 Sep 2022

What are the Standard Delivery Times?

Ivory Egg standard delivery times.

updated 02 Sep 2022

Why won't Gira Device Portal recognise S1 credentials?

The Gira S1 needs to be powered and connected to the WAN before configuring the device in the Gira Portal.

updated 02 Sep 2022

Intesis AC Compatibility Tool

Check your current AC unit compatibility with Intesis' range of HVAC integration products

updated 02 Sep 2022

I can’t log in to my account

How to log in to your account.

updated 02 Sep 2022

Can the Gira Smoke Detector be Connected to a Mains Supply?

It is possible to purchase a 230v base separately. The part code is 2331 01.

updated 02 Sep 2022

What is the difference between a KNX IP Interface and a KNX IP Router?

An Interface is just for connecting to the KNX bus, an IP Router can also be used for connecting KNX lines over an IP Backbone.

updated 02 Sep 2022

What is the device password for the Gira G1?

After updating the Gira G1 KNX controller to version 2.0.442 a password is required to access the setting of the device.

updated 02 Sep 2022

Can KNX Keypads be located in a bathroom?

As the KNX bus is SELV (Safety Extra Low Voltage) there are no restrictions on placement. The only caveat is the effect the moisture may have on the device....

updated 02 Sep 2022

Which way should I mount a Kaiser dry lining back box?

Kaiser keypads should be mounted with the keypad fixing screws at the top and bottom for the widest range of compatibility with keypads.

updated 30 Nov 2022

How do I interface Mitsubishi Ecodan with KNX

how to interface the mitsubishi ECODAN hot water system to KNX

updated 22 Dec 2022

ETS Professional - How to deal with problems in ETS

How to tackle problems and warnings when using ETS Professional to create projects and commission KNX devices.

updated 02 Sep 2022

I Have an old KNX System and a Component Has Failed, What Can I Do?

Thankfully, the way KNX works means you will be able to replace the part with a newer version even if it is from a different manufacturer.

updated 02 Sep 2022

How Many Power Supplies do I Need for a KNX System?

Every line must have its own power supply including any area or backbone lines...

updated 02 Sep 2022

How do I place an order?

How to place an online order

updated 02 Sep 2022

Can the GIRA G1 be Used With Any KNX Router?

The G1 models that connect to KNX via an Ethernet connection can.

updated 02 Sep 2022

Where is the Programming Button on the GIRA G1?

This is accessed via the menu of the device.

updated 02 Sep 2022

Why am I getting a memory block failure when downloading to a Gira KNX IP Router?

This error can occur when the application in ETS and the firmware in the device are on different versions.

updated 02 Sep 2022

Fujitsu AC stopped communicating with KNX after a power outage when using an IntesisBox FJ-RC-KNX-1i?

After a power outage or system reset the Fujitsu AC system scans its bus for controllers, if the Intesis KNX gateway isn't ready the units won't communicate.

updated 02 Sep 2022

updated 02 Sep 2022

Can I Have More Than 64 Devices on a KNX Line?

The number of devices in each line segment is limited to 64 to ensure KNX telegrams are not affected...

updated 02 Sep 2022

How to configure Intesis WMP AC gateways with Ubiquiti Unifi Wi-Fi

A document detailing how to configure Intesis WMP gateways with Unifi Ubiquiti Wi-Fi. Wi-Fi settings for different generations of gateway.

updated 30 Nov 2022

Dimming actuator channels still live though channel is switched off

When an actuator dimming channel is off there is still residual voltage at the output

updated 01 Jun 2023

Why do only some KNX IP Routers work with external systems?

Although KNX is standardised not all manufactures implement the full KNX stack. Control4, RTI and Savant all support only some gateways, find out the reason why.

updated 02 Sep 2022

Intesis Panasonic PA-RC2-WMP comms problem in AUS/NZ

Intesis Panasonic PA-RC2-WMP comms problem in AUS/NZ

updated 30 Nov 2022

How to Put Basalte Keypads in Programming Mode Without Removing the Front Cover

Using a button sequence programming mode can be triggered from the front plate.

updated 02 Sep 2022

How many devices can be on a KNX System?

KNX is a extremely scalable system but what is the theoretical number of devices within a KNX system.

updated 02 Sep 2022

Is it possible to invert a logic output on the Gira X1 or L1 in Gira Project Assistant?

To invert a logic output in the Gira Project Assistant logic editor you need to right-click​ on the output and select Invert.

updated 30 Nov 2022

Adding ETS Apps and licenses to ETS

Step by step help guide to add ETS apps and licenses to ETS

updated 10 May 2023

What Should I Do if an Item I have Purchased Becomes Faulty?

Step by step guide of what you need to do should your purchased item become faulty.

updated 22 Dec 2022

How to resolve display issues or network connection issues on the Gira G1 KNX Room controller

On the Gira G1 KNX room controller, terminating the Cat6 or Cat7 cable incorrectly can cause issues with the door communications display or cause intermittent issues with the network connection. Find out how to.

updated 30 Nov 2022

What are the Warranty Periods of the Items on Your Site?

Current warranty periods from our manufacturers.

updated 18 Oct 2024

KNX IP Devices not being found when using Parallels on a Mac?

Reseting the parallels network connection will clear the issues with KNX IP Routers not being found in ETS.

updated 30 Nov 2022

What are the Warranty Periods of the Items on Your Site?

Current warranty periods from our manufacturers.

updated 08 Jul 2024

Intesis - Mitsubishi VRF gateway using KNX measured room temperature

How to configure IntesisBox with HVAC Mitsubishi VRF AE200 controller to use actual room temperature measured in KNX thermostat in a smart home

updated 30 Nov 2022

How to Reset the Gira IP Router

A useful process for resetting to DHCP or clearing the local physical addresses.

updated 30 Nov 2022

Intesis WMP interfaces for Fujitsu AC models depending on supplied 2- or 3-wire wall controllers

Care when selecting Intesis WMP interfaces for Fujitsu AC models depending on supplied 2- or 3-wire wall controllers for Control4 Elan Crestron. Drivers from Chowmain

updated 30 Nov 2022

Why is the Theben relay actuator pulse output not triggered by scene recall?

This is a 'feature' of Theben relay actuators. If a relay channel is parameterised as a pulse function but is triggered as part of a scene the pulse function will not be executed; the channel will switch on, but not time off.

updated 30 Nov 2022

KNX Introduction Series - Part 3 - Available Resources and Training

KNX Introduction Series part 3 - resources and training

updated 01 Jun 2023

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